You will received multiple e-mails from info@krakenreef.com about your order, so keep an eye out. These include Order Confirmation, Order Information Request (only if additional information is needed), Shipping Confirmation and Production Delays (very rare). If at any time you would like to request an update, feel free to email info@krakenreef.com

Production lead time for lids begins when your order is placed (production lead time denotes the duration required for a product to navigate through our production pipeline regardless of lid size, cutouts and/or modifications) and ends when your order is packaged and shipping label is created. Anytime an order is on hold for the customer, production time pauses. Orders will be picked up by the shipping provider on the next business day. Advertised production times are visible directly below the navigation menu on the announcement bar. The time displayed there is typically conservative, and you may receive your order before that time. We do our best to produce a quality product in a timely manner.

3D printed items are printed by our 3D printing partner and shipped directly from them. Please allow 3-5 business days (excluding weekends and federal holidays) for order processing. ***IMPORTANT NOTICE: Orders placed between June 6th and June 14th may experience delays of up to one week in addition to the standard shipping time for 3D printed items.***

These times are estimates and we do our best to keep to them. However, some unforeseen circumstances may prevent us from meeting those timelines 100%.

These production times do not include shipping and handling time. Shipping times vary depending upon the shipping option selected. Times that may be provided during checkout are only an estimate provided by the shipping partner and are not guaranteed. Handling time is 1-3 days.

During peak shipping times delays outside the control of Kraken Reef® may occur. If you feel that your order is delayed in shipping and/or lost in shipping, please contact the shipping vendor (USPS or UPS) chosen during checkout. If there has been no scans for 1 week, please contact us at shipping@krakenreef.com so that we can engage with the shipping vendor. At that time, with our discretion, we may initiate a lost item investigation. Depending upon investigation results, a replacement item may be sent, or your original item delivered.